Customer Care Charter & Complaints Procedure

Customer Service

Wicklow County Council has introduced a formal Complaints Procedure.

Any person who feels that:

  • They have been unfairly treated by the Council
  • A service to which they are entitled is not being provided
  • A service which is being provided is inadequate
  • A decision made with regard to them is incorrect or did not take into consideration all the facts
  • A request for a service or information has been ignored

may make a complaint.

The areas excluded from this procedure are: Formal appeals relating to decisions on planning applications or appeals against decisions under the Freedom of Information legislation.

Comments or complaints should be set out in writing, on the appropriate form and posted or sent by email to the Senior Executive Officer at the relevant email address below:

The Inquiry Officer will deal with queries related to non-compliance with the Disability Act 2005. Email cosec@wicklowcoco.ie

Information leaflets setting out the procedure for making a complaint or comment and the complainant's rights are available from all public offices of Wicklow County Council.

Complaints Procedure

If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.

Contact details are as follows:

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2

Tel: Lo-call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
Web: www.ombudsman.ie

Customer Care Charter